AUB, Byblos Bank launch first Consumer Confidence Index in Lebanon | AUB | AMEinfo.com

A Lebanese bank and a university in Lebanon are collaborating to add accuracy to Lebanese commerce:
AUB, Byblos Bank launch first Consumer Confidence Index in Lebanon
That's great, but I am still waiting for the "6 sigma" type program, a quality control program that will improve the level of customer-friendly businesses in Lebanon. Something that indicates how professional, polite and reliable service provider is there.